Our final webinar of the year helps you get ready for a fresh start in 2021 with a review of maintenance tasks and organization tips for your Communico implementation.
If you have questions about any of the information shared in the recording, please contact your Customer Success Manager or submit a support ticket by emailing support@communico.us.
Webinar recorded: Wednesday, 12/16/2020
Q&A
Q. If I delete an event image, what happens to the event?
A. There will be no impact on the event.
Q. Is there a way to determine if an image is being used before we delete it?
A. There is no automated process for this. If the image is in use it will be removed from the event it is associated with.
Q. We have new e-content providers we'd like to add. How do we do that?
A. Depending on who this provider is we may be able to integrate with their API. Contact your Customer Success Manager or submit a support ticket by emailing support@communico.us to get this started.
Q. How many recommended reads titles can I have in a carousel?
A. Technically as many as you'd like, though we recommend 15 or fewer because more titles may impact load times.
Q. How do I get a banner added to the top of my page and who can update it?
A. We can get that embedded for you. Reach out to support@communico.us if you'd like to get this added. Once it is embedded, anyone who has full access to the Sites section of your Control Panel will be able to update it.
Q. Where can I find the alert option in widgets?
A. This widget must first be enabled in your account by our engineers. If your Communico account has had the alert widget enabled, it will appear when you search "App Alert" or filter by HTML widgets in the drop down. If it does not appear, this would indicate it has not been added. You can request the alert widget be added by submitting a support ticket or emailing support@communico.us.
Q. Is it possible to export a list of Control Panel users to excel so we may review it there?
A. Yes. The report module has this option in the drop down. The export will include the users name and their permission type.
Q. Who has access to update user permissions?
A. Full system administrators have access to update user permissions.
Q. How far our can we set exceptions for?
A. As far as you'd like! That's why we recommend setting up exceptions for known holidays and closures during 2021 now so you're prepared in advance.
Q. Will updating branch hours and exceptions affect Schedule as well?
A. No. Because Schedule was developed so libraries can offer curbside pickup and other services that may operate outside standard branch hours, exceptions for appointments are managed separately.
