Our recent webinar explored the lessons libraries can learn from retail when it comes to using technology to improve the customer experience and encourage repeat business. Watch the replay to learn more about using your Communico implementation to achieve this for your library.
As technology evolves, so does the way stores and businesses use it to interact with customers. When used strategically, technology can improve the relationship between a business and its customers, generating more loyalty and usage. This can also encourage more word of mouth promotion. In this webinar recording, we explore how libraries can use the Communico platform to take a page out of retail's book.
If you would like to learn more about using your Communico implementation in some of the ways discussed in the presentation, please submit a support ticket by emailing support@communico.us or contact your Customer Success Manager.
Q&A
Q. What are the benefits of using Communico’s Roam vs Polaris leap?
A. Roam allows for a much broader set of activities thanks to its integration with the rest of the Communico platform. In addition to managing patron accounts and searching the catalog, you can also sign patrons up for events, help them book a room, pull up details about another branch and submit a security alert.
Q. Do you think services like curbside are here to stay long term?
A. Yes. In speaking with our customers as well as conducting polling during our webinars, we've found that most libraries plan to offer curbside post-pandemic. While they may scale back the hours or the branches it is offered at, they see the value in permanently offering this service to customers. In fact, some Communico libraries were offering curbside pick up before the pandemic after identifying a demand for it within their community.
Q. Do I need to purchase any special hardware to offer self check?
A. No. Communico's check module may be used with any digital device. Your library can use it within whatever internet-connected device fits the physical space in your branch or your budget.
Q. Will the app be built using my library colors/logos?
A. Yes, all our apps are built to use your library's branding.
Q. Will Roam work if we take it outside the library to use a various community events?
A. Yes, as long as your device has cellular support or is connected to wifi.
Q. Can patrons renew their items from the mobile app?
A. Yes.
Q. What type of e-content does the app support?
A. We can integrate with e-content providers like OverDrive, Hoopla, Cloud Library, Axis 360 PLUS our own e-reader with unlimited copies of over 340 free books.
