We understand that many of you are modifying or suspending patron services in an effort to encourage self-isolation. As a result, several libraries have requested the ability to prevent patrons from placing a hold on materials from within their mobile app.
We have two ways to manage this, depending on the outcome you are looking for:
Option 1: If only some pickup locations are closed, we can suppress those specific locations for you.
When you are ready to resume holds for any or all locations, please open a support ticket and the team will revert your app back to its original hold/pickup configuration.
Please reach out to the support team at support@communico.us or open a support ticket from within Control Panel if you’d like us to add this feature for you.
