We're closing out November with a handful of updates to Attend and Schedule, plus the remaining 2020 training webinars. But first, a reminder that Communico HQ will be closed tomorrow in observance of Thanksgiving.
Our UK office will be open and support will be available from 8:00 - 5:00 ET. Should you need assistance, please submit a support ticket by emailing support@communico.us.
As we pause to celebrate the holiday we would like to say "thank you" to all our customers. This has been an unusual year for us all, and we appreciate the patience and support you've shown towards us as we've worked to adapt.
As with all updates, we recommend clearing your cache and cookies before trying out any of our newly released features. If you have questions around any of the updates below please do not hesitate to reach out to your Customer Success Manager or email support@communico.us.
ATTEND
Email your registrant list from the Control Panel
Now instead of exporting your registrant list to email patrons from another program, you may now email your entire event registrant list right from your Control Panel! Simply click the ‘more’ button and select ‘email registrants’ from the drop-down menu.
This will open a new screen that allows you to select which patron group(s) you’d like to email. By default, the event creator will appear as the sender, but you may choose to modify this. You will then enter your subject and add the body of your message into the text editor.
When you're ready, just click the ‘Send email(s)’ button and your message will be delivered to the designated recipients.
In order to use this feature, you must be using your library’s email domain for all email notifications. If you are currently using Communico’s email domain (mylocallibrary.info) for your email notifications but are interested in using your own, please have an authorized member of your team reach out to support@communico.us. and we can assist you with this change.
To complete this request, we'll need to know what domain you’d like to use and then we’ll provide you with the details you’ll need to update with your DNS provider. Once the change is complete, you’ll be all set to start sending emails to your registrant list using own email domain.
Additional types of events
With our new Zoom integration in place, you may now create four different event types within Attend. This includes In-person events, Multiple Room Events, Hybrid Events and Virtual Events. You can learn more about these event types in Communico College.
SCHEDULE
Modifying your asset duration times
Asset block sizes can no longer be modified once an appointment has been made against that asset group. We’ve added this measure because modification of the appointment duration causes data issues with both existing appointments as well the availability of future time slots.
Now instead of modifying the block size, you will create a new asset group with the new desired appointment duration. To avoid any confusion, you may hide the original group from the public so appointments can no longer be made against it. This will not result in any data loss nor will it cause any problems with existing appointments.
UPCOMING WEBINARS
12/2: Promoting Library Resources with your App
This webinar discusses using your mobile app to promote your library’s content and make patrons aware of new materials, library events and important updates. It will also cover ways to promote your app to patrons so you can increase downloads and active users. Register now.
12/16: Year End Housekeeping
Resolve to get your Communico implementation in order in the New Year! Join us as we review a list of overlooked maintenance tasks that keep your Control Panel organized and tidy. Register now.
STAY IN TOUCH!
