Yesterday we hosted our training webinar Making the Most of Your Communico Implementation. The session covered newly released and existing features across multiple modules, highlighting best practices that help library’s stay flexible in this rapidly changing climate. The approximately 20-minute webinar is suitable for all Communico users interested in learning new ways to take advantage of the integrated nature of the platform.
Due to technical difficulties with Zoom we were unable to address all the questions submitted during the webinar. We’ve listed the questions and their answers below for your reference.
If you have additional questions about the features and capabilities discussed during the webinar, please contact support@communico.us or your Customer Success Manager.
This webinar is the first of many we plan to offer throughout the remainder of the year, so be on the lookout for an email announcing our next training date! Also, please be sure to register for the blog (use the form at the top right) to receive email notifications when new posts are published announcing new features and training opportunities.
ATTEND
Q. Will the Zoom integration work if you use Attend to manage registrations and not the Zoom registration page?
A. Yes.
Q. When will the Zoom integration be available?
A. The Zoom integration is currently in development and we hope to have it available within the next few weeks. Once it is available we will publish a post with more details about how to use it, so be sure to subscribe to the Product Update Blog to be notified when it is available!
Q. Will the Zoom integration work for all Zoom Business account users under one business account?
A. Yes.
Q. Will Attend integrate with WebEx / Microsoft Teams / GoogleMeet / any other virtual platforms?
A. We do not currently have plans to integrate additional virtual event platforms however we have shared these recommendations with the development team.
Q. Will Zoom integrate with other modules?
A. We are currently investigating the ability to integrate Zoom with Reserve and Schedule but do not have details about timing or how this would function.
CREATE
Q. How do I add a banner in create like the one shown on the slide?
A. A banner is added as an HTML widget. From within Control Panel, access widgets, create an HTML widget and add the content you want to display for the banner. Then using the CMS header, drag a widget block onto the top of the header and select the HTML widget that was created. You can then use custom CSS to style the widget to your preference. You can see examples of a banner being used here and here.
ENGAGE
Q. How do I find more information about the Digital Library Cards?
A. Customers using Polaris, Symphony, Horizon, Millennium or Sierra may use our library card signup form within their website and Communico-built mobile app. You can select the library card type you’d like to allow be created, such as e-content cards only. You may also set other restrictions such as age requirements and an expiration date for the newly created cards. The majority of libraries using this free tool have chosen to create e-content cards only, which grants patrons instant access to their virtual offerings only. As regular service hours resume, patrons may come into the branch to provide proof of residency and convert their card into a full access library card. You may read more about how to get this implemented in this blog post and contact your Customer Success manager to request an implementation form.
Q. Will notifications be “push” in the future?
A. We have push notifications on our product roadmap, but we do not have an ETA at this time.
ROAM
Q. Does Roam work with RFID?
A. No, however libraries with RFID that are currently using Roam have created desensitization stations or opted to turn off their security gates so they may take advantage of this functionality. We will be looking into adding RFID compatibility in the future, but we do not have an ETA at this time.
SCHEDULE
Q. Can you override public time limits in the staff appointment creation tool?
A. No, however if you wish to offer a patron extra time you may do so on their behalf by creating an appointment for them from within Control Panel.
CHECK
Q. Is self-checkout available or is this something that is in development?
A. It is available! The Check module is available for purchase for library’s looking to create patron self-checkout stations in branch. Additionally, we have offered it for free as an optional add-on to Engage since earlier this spring as part of our effort to support your COVID-19 response. Self-checkout within Engage is compatible with Polaris, Sierra, Millennium, Symphony or Horizon ILS' and is being offered for free through the end of the contract which was in place as of May 2020 OR the end of this calendar year, whichever is later.
RESERVE SMART LOCKS
Q. How does the smart lock installation work?
A. Reserve integrates with smart locks offered by RemoteLock. Once you purchase and physically install the lock, we will configure the integration using the RemoteLock API.
If you have additional questions about the features and capabilities discussed during the webinar, please contact support@communico.us or your Customer Success Manager.
