We hope you've had an amazing summer! One of the things that makes Communico so unique is our focus on making products specifically to meet the needs of public libraries. I've been blown away by the level of engagement and responsiveness show by our team, and Paul, our CEO, and I are keen to take that to the next level.We're exploring ways to learn more about what you love and what you'd like to see added to our product roadmap in the future. If you'd be interested in participating, please register here. We'll be in touch in the coming weeks with next steps.
Updates to your ILS may cause service interruptions
As with all software systems, your ILS provider may periodically release updates. Recently, we have seen some service interruptions as a result. We suggest letting our Communico Support Team know prior to making an update so we can test the connection afterwards to identify and address any unanticipated issues.
We're excited to see new ILS options becoming available for our customers and welcome the ever-expanding set of features you can now access. As you might imagine, with diversity comes complexity, so the more notice we have, the smoother we can make the transition for you. If you have decided to migrate to a different ILS please reach out to your Customer Success Manager in plenty of time for us to arrange the switch over.
A new support resource is on its way
Our Customer Support team takes pride in providing prompt, thorough support to all your questions. But we know that sometimes, you'd prefer a self service resource that you can access 24/7. That's why we've been drafting a new Help Center that allows you to search for articles, review lists of related posts and leave feedback on how helpful each article is.
In addition to knowing what articles we may need to improve, data analytics will tell us what articles and topics are most popular, allowing us to plan for and enhance training sessions. This Help Center will be launching shortly with an initial set of content and will then be updated regularly with new articles.
Reopening Roundtable
This summer we sat down with leadership from Coquitlam Public Library, New Orleans Public Library, and Roxbury Public Library for a discussion about their decision process, how they communicate updates to staff, and the longterm strategic plans they're making as a result of the pandemic. If you weren't able to join us you can access the replay by visiting this page.
Team Communico is exhibiting at a number of conferences over the coming months, both virtually and in-person. Stop by our booths to say hi to our team.
Pennsylvania Library Association | September 27 - September 29
Washington Library Association | September 30 - October 2
Illinois Library Association | October 12 - October 14
Ohio Library Council Convention & Expo | October 13 - October 15
Pennsylvania Post-Conference Retreat | October 18 - October 19
Libraries @ the Center of Community Recovery | October 21
Internet Librarian | October 26 - October 28
New York Library Association | November 3 - November 6
STAY IN TOUCH!