Communico Product Updates

Sharing updates and enhancements to the Communico platform. 

Marcie Felner

Director of Customer Success

Recent Posts

Schedule Updates, Roam Lite and Engage Self-Check Update

6/1/20 5:23 PM / by Marcie Felner posted in Engage, COVID-19 Response, Roam Lite, Schedule

The engineering team closed out May with a productive week, completing two high-priority updates to Schedule. Additional updates are planned for this week along with major milestones for Roam Lite and adding self-check to Engage. 

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Schedule FAQ and Updates

5/22/20 3:19 PM / by Marcie Felner posted in COVID-19 Response, Schedule

Earlier this week we launched our new appointment module, Schedule. Although most libraries are implementing Schedule for curbside pickup or pedestrian pickup appointments, it was developed with enough flexibility to facilitate other types of bookings. Examples of others use cases include homework help sessions, time with a reference librarian or passport services. 

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Getting Your Library Started with Curbside Pickup

5/18/20 4:51 PM / by Marcie Felner posted in COVID-19 Response, Schedule

We are very excited to be sharing this new feature which we are calling Schedule. Schedule is flexible enough to be used for booking a variety of patron appointment types, such as curbside pickup, time with a reference librarian or a homework help session. It is currently available in Control Panel for any system administrators that have completed the Implementation Request Form as of today.

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Social Distancing Checkout FAQ

5/8/20 3:26 PM / by Marcie Felner posted in Engage, COVID-19 Response, Reserve, Roam, Self Check, Roam Lite

As discussions turn to libraries reopening they raise questions around social distancing and checkouts, particularly as many anticipate taking a phased approach. We've been discussing how our modules can best support these various stages and recently shared three enhancements we hope will make it easier for you to serve your community while keeping patrons and staff safe. 

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Create Virtual Events in Attend

4/14/20 5:26 PM / by Marcie Felner posted in COVID-19 Response, Attend

As libraries shift their events online we have fielded a number of questions about using Attend to create virtual events for patrons. We're pleased to say this use case is already fully supported. We've put together an explanation for how to use this functionality and some best practices. 

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