In this webinar we take a closer look at our integration with Zoom and using it within Attend, Reserve and Schedule to manage virtual services.
Watch the replay below to learn about the benefits of virtual services and how your library can set up virtual or hybrid events, virtual room reservations or virtual appointments.
If you do not already have the Zoom integration enabled, please have your account’s implementation manager submit a completed questionnaire to your Customer Success Manager. Please only submit a fully completed questionnaire. Incomplete forms or forms submitted by users other than the authorized implementation contact may delay your implementation. This blog post discusses the initial setup process for the integration in more detail.
Webinar recorded: Wednesday, 1/27/2021
Q. Can we adjust the custom questions or room policies after we submit the forms?
A. Yes, submit a support ticket and the team can assist in making these adjustments.
Q. Do virtual rooms have to have the same booking limitations as my physical rooms?
A. No, you can set up policies for your virtual spaces that differ from your physical spaces.
Q. For hybrid events, do they have to include a physical and a virtual space?
A. The definition of a hybrid event is an event that has both a physical and virtual venue. That said, you can also now create events that have multiple physical venues as well.
Q. Can you customize the registration emails to patrons?
A. Yes, but Communico needs to make these adjustments for you. You may open a support ticket and the team can assist in making these adjustments.
Q. Speaking of customized registration emails -- you say Communico has to do this. Does this mean that I can't, say, make a custom email for each event?
A. Correct, you cannot customize the information on an event-by-event basis however, you can use our new ‘email registrant’ feature from the Control Panel if you’d like to send the registrants something specific.
Q. To confirm, we should have only one Zoom account for all events, correct?
A. Sort of. It is one master Zoom account, but you will need to assign a meeting ID account (PMI) to each individual event venue you’d like to use. Simply put, each room needs its own Zoom meeting ID account.
Q. Is there a fee for this other than the fee one pays for Zoom
A. No, there is no added cost to use Zoom integration within Communico.
Q. We added Zoom to Attend/events, do I need to take an additional step to add to Schedule as well?
A. Yes. Please reach out to your Customer Success Manager or to support to enable this feature.
Q. You mentioned using one Zoom account for Communico events. Can you use multiple accounts to have events at the same time?
A. Yes, you can assign as many venues to an event as you’d like. For example, if you would like to have 10 virtual events at once, you would need 10 virtual rooms with their own Zoom meeting ID account.
Q. Since there is no Zoom Webinar, does that mean we can use Zoom Meetings?
A. Yes, you can use meetings in the meantime and begin using the webinar feature as soon as it’s available in late February/early March.
Q. If I change an event’s Venue (say from one department’s Zoom account to another department’s Zoom account), will the patrons who registered receive an email that the Venue has been changed w/ the updated Zoom meeting info?
A. As long as you use the reschedule option AND make sure the ‘notify registrants’ option is ticked, the registrants will receive an email with the updated information.